PEAKE Voice: Next-Gen
Healthcare Phone System
Empowering practices of any size with a reliable,
HIPAA-compliant phone solution
PEAKE Voice: Next-Gen
Healthcare Phone System
Empowering practices of any size with a reliable, HIPAA-compliant phone solution
Communication is the backbone of effective healthcare.
Healthcare phone systems must be:
Reliable to avoid downtime and increase satisfaction
HIPAA-compliant for secure communication
Easily integrated with existing systems
But many practices have unreliable phone systems that obstruct patient care and operational efficiency.
That’s why we’ve developed PEAKE Voice, a superior phone solution built for healthcare environments.
We’re dedicated to engineering solutions that help you deliver healthcare excellence.
What's Included
in PEAKE Voice?
High Security
High Security
We understand the critical importance of compliance and security in the healthcare sector. Our hosted VolP is a HIPAA-compliant phone service fortified with advanced security measures. Protect sensitive patient information and ensure that your practice meets regulatory standards.
A Better Experience
A Better Experience
PEAKE Voice offers patients and staff a 99.9% uptime guarantee backed by our full infrastructure ownership. Streamline communication with a high-level voice experience, detailed reporting, and expert support tailored to your needs. Make every interaction more smooth and effective.
Specialized Support
Specialized Support
Our expert team is trained in healthcare communications and workflows. They anticipate and respond to your unique challenges. With this specialized support, you'll have confidence knowing any issues are resolved swiftly and effectively. Minimize downtime and maximize the efficiency of your communications.
Unmatched Customization
Unmatched Customization
The PEAKE Voice management system has custom call center capabilities designed to grow with your practice and seamlessly integrate into existing workflows. You can tailor every element of your phone tree with support from technicians trained in healthcare workflows.
PEAKE Voice seamlessly integrates into your existing operations, enhancing communication without disrupting critical workflows.
Frequently Asked Questions
What is a VoIP phone system for a medical practice?
A VoIP phone system for a medical practice replaces traditional landline infrastructure with a cloud-based platform designed around clinical workflows: high call volumes, on-call routing, after-hours handling, and integration with EHR and practice management systems. PEAKE Voice is PEAKE’s fully managed VoIP solution built for physician practices. It includes custom configuration, multi-location support, and setup and ongoing support from technicians who work exclusively in healthcare IT.
How is a healthcare phone system different from a standard business VoIP system?
Standard VoIP systems are built for generic office environments. Healthcare is different: high call volumes with clinical urgency, complex on-call and after-hours routing, EHR and practice management integration, and HIPAA-aligned handling of patient information in call flows. PEAKE Voice is configured and supported by technicians who work exclusively in healthcare IT. That’s not a credential — it’s the difference between a system that works for your practice and one you have to work around.
Can a VoIP phone system integrate with an EHR?
Yes. PEAKE Voice connects with major EHR and practice management platforms. Specific capabilities vary by system — PEAKE works directly with your EHR vendor to configure the right setup for your environment. During onboarding, we assess your current workflows and build your phone configuration around them, including screen pops, click-to-dial, and call logging where the platform supports it.
What happens to patient calls if our internet connection goes down?
PEAKE Voice includes failover configurations so patient calls are handled during an internet outage. Depending on your setup, that means automatic rerouting to mobile numbers, backup connectivity, or pre-configured messaging. PEAKE’s NOC monitors your network continuously and responds to connectivity issues before they escalate. Your call continuity plan is defined during onboarding — your practice knows exactly what happens, and what patients experience, before any outage occurs.
How long does it take to switch to a new phone system for a medical practice?
Timelines vary based on practice size, number of locations, and existing phone infrastructure. PEAKE manages the full transition — number porting, hardware provisioning, system configuration, and staff training — using a phased approach that limits disruption to daily operations. Most practices are fully operational with minimal retraining required. On-site and remote support are available through cutover and after go-live.
Take Control of Your Communication. Every Call Matters
You deserve the tools to deliver exceptional care without the hassle of unreliable and inefficient communication systems.
It’s time to transform your practice’s communication. Make every interaction increase patient satisfaction and operational success.