SupportMD
IT Operations and Support
Optimize IT Infrastructure. Strengthen patient care. Maximize practice efficiency seamlessly.
Personalized IT Management
24/7 Support
CIO-Level Advising
Managing complex IT operations is a massive burden on healthcare practices.
Practices face countless daily challenges made worse by weak, unsupported IT operations.
You deserve to focus on patient care,
knowing your IT needs are fully supported
We built SupportMD™ to help
Advance your healthcare mission.
Our Proactive Approach to IT Lifecycle Management
With over a decade of building and supporting healthcare-specific IT solutions, we know the best service request is no service request.
That’s why we identify and address problems before they disrupt your patients or staff.
24/7 systems monitoring
Regular reviews
Unlimited support from IT experts
What's Included
in SupportMD
Account Management
Account Management
Benefit from a dedicated account manager who genuinely understands your situation, prioritizes your needs, and helps align your IT infrastructure with your practice's goals.
On-Site IT Support
On-Site IT Support
While most IT problems can be solved remotely or over the phone, some require on-site intervention. We'll send a PEAKE technician to your practice at no additional charge.
Project Services
Project Services
When you're ready to expand, relocate, or integrate new applications, our professional services team keeps your operations running without disruptions.
Strategic Advising
Strategic Advising
Leverage insights fran ClO-level advisors and periodic reviews for strategic alignment, and uncover new opportunities to maximize your investment.
Streamlined Procurement & Logistics
Streamlined Procurement & Logistics
With access to our major tech vendors and dedicated team, you can easily get equipment, repairs, secure storage, and more
IT Reporting
IT Reporting
Manage IT investments with this user-friendly, proprietary portal that automates reporting and aggregates assets, software licenses, and budgeting information.
Frequently Asked Questions
What does 24/7 IT support mean for a medical practice?
It means a live technician answers when your EHR goes down at 7 AM or your network drops during afternoon clinic. Not a ticket queue. Not a callback. SupportMD monitors your environment 24/7 and puts a healthcare-experienced technician on the phone when something needs immediate attention. We back that with a 99.9% uptime guarantee.
What should I look for in a managed IT provider for my medical practice?
The right IT partner for a physician practice needs to understand clinical workflows, not just network infrastructure. That means healthcare-experienced technicians, direct EHR support, 24/7 live coverage (not just ticketing), and a proactive monitoring approach that catches problems before they reach your staff. SupportMD is PEAKE’s managed IT service built around those requirements — continuous monitoring, live helpdesk access, and an account manager who knows your practice and your goals.
Why shouldn't a medical practice use a general IT company?
A general IT company treats a network outage like an inconvenience. In a physician practice, it’s a patient care problem. Generalist technicians don’t know why your EHR is slow after a Windows update, can’t troubleshoot Veradigm or NextGen integrations, and aren’t calibrated to the compliance stakes when something goes wrong with ePHI. PEAKE works exclusively in healthcare — which means faster diagnosis, fewer escalations, and no time lost explaining the basics of a clinical environment.
How fast does a healthcare IT support company respond to emergencies?
Most healthcare IT emergencies are caught before they become emergencies — that’s what continuous SOC/NOC monitoring is for. When something does need immediate attention, a live PEAKE technician is available at any hour. No ticket queues, no next-business-day callbacks. Response time commitments are defined in your service agreement. PEAKE’s ISO 9001 certification means our support processes are independently audited, not self-reported.
What IT services do multi-location medical practices typically need?
Multi-location practices need one IT partner accountable for every site — not a different vendor conversation every time a location has a problem. That means centralized network management, consistent EHR performance across offices, unified security monitoring, and standardized configurations. PEAKE serves multi-location physician practices as its core business, supporting practices with 50 or more users across the Mid-Atlantic and North Carolina.
Most IT services aren’t built to truly support healthcare practices and their patients.
PEAKE gives you confidence with a reliable IT infrastructure and hands-on support tailored to your unique needs and goals.
Empower a resilient workforce, enable scalable growth, reduce investment waste, and enhance patient engagement—all in pursuit of healthcare excellence.