Responsibility, Accountability, and Efficiency: The Way IT Is Meant to Be
PEAKE takes great pride in providing enterprise-class IT consulting and support to businesses of all sizes. We don’t believe in hourly bills or providing tiered support. Instead, PEAKE’s offering is simple: we provide 24/7 support, a 99% uptime commitment* and guaranteed response times, all part of a flat monthly pricing agreement.
Comprehensive Support & Maintenance
PEAKE oversees the entire scope of your IT infrastructure. We serve as a single point of contact for your software, hardware, and anything in between. Regardless of where your users encounter difficulty, our holistic approach provides you with a single-source support option for every need.
24/7 x 365 Support
We are here for you – 24 hours, 7 days a week, every day of the year. Problems don’t always arise between 9 and 5, so we are available for emergency technical support all day, every day, at no extra cost.
- Managed IT Services & Support
- Disaster Recovery and Emergency Response Support
- Advanced Networking Design and Implementation
- VoIP, Fax, E-Fax, and Telephone Systems
- High-Reliability Internet Solutions
- Private-Cloud Solutions
- Colocation Services
- Datacenter Operations
- Active Directory, File, Application and Print Server Setup & Implementation
- Wireless Network Design and Implementation
- Cloud-Based Email Setup, Migration and Management
- VPN/Terminal Server/ Citrix/Remote Access
- Computer, Network & Server Security and Monitoring
- Data Integrity and Backup Solutions
- Advanced Employee Monitoring, Logging, and Permissions Setup
- Software Updates and Patch Management
Leading-Edge Cloud Technology
PEAKE keeps a close eye on industry trends and ensures that your business is taking advantage of the latest products and architectures. From cloud-based productivity software to automated off-site backup solutions, we ensure that your business is up to date with technologies that fit your specific needs. We continually evaluate and test new products, and recommend them for your use only once they’re ready for primetime.
It is our duty and responsibility to make sure your system is running as efficiently and effectively as possible. We strive to keep your IT costs at a fixed low rate, only raising our costs when your company succeeds and grows. Therefore, PEAKE, we tailor a fixed rate contract rate to the specific needs of your business.
We know that operating a business is expensive, so we design our systems with that in mind. We cater our systems to your budget and your needs, with scalable support packages and competitive pricing on hardware. From large purchases such as the servers that power your business to the smallest savings such as tapeless backup systems — we strive to save you money. Our reseller agreements give us great benefits on all purchases, so we pass those deals off to you — saving you time and money.
Improving Office Efficiency
At PEAKE, we tailor our support services to the needs of your business. We design and implement solutions that are meant to reduce downtime, improve reliability, and increase office efficiency. We are strong believers that technology can and should be catered to you, and work with you to continually adapt and perfect your technology.
E-mail, Calendar & Shared Documents
We have the basics covered. Peake provides each of your users with their own email address, calendar, and shared files storage. Mobile access is a breeze. File storage is provided on the Peake Secure Drive. Secure Drive is all encrypted and resides in our SSAE-16 (predecessor to SAS-70) data centers.
On-site Emergency Response
We’re there when you need us. If a problem requires resolution in person, we will dispatch one of our Support Engineers to your location to take care of it. If an issue is not an emergency, but still requires on-site support, we can help during regularly scheduled site visits.
Off-site Backup and Recovery
Protecting data is important. At PEAKE, we have developed customized backup solutions that fully backup, encrypt, and store your vital business data both on and offsite in our private cloud. We believe in redundancy of backups and therefore leverage multiple backup platforms simultaneously to ensure your data is protected.
High-speed Internet Connectivity
High-speed Internet is a must. With today’s Internet-based applications and services, reliable, high-speed Internet access is critical. Speeds vary by location, but most sites get at least 30Mbps Internet connections. We also include automatic 4G LTE cellular backup for those rare times that the primary Internet connection is interrupted. We can extend your Internet service to you patients with wireless guest access. Your patients can browse the Internet, watch videos, and get work done while they are waiting for care. Wireless guest access is securely separated from you business network and speed can be limited so it doesn’t affect the performance of your other business applications.